Contact Us

Get in Touch

Have a question about the content on this Site? Spotted something out of date? Want to flag a correction? We'd like to hear from you.

Email: support@royalacecasino-au.com

We respond to enquiries within two business days, Monday to Friday. We're an editorial team — not casino support — so please use the channels below for the right kind of question.

What We Can Help With

  • Editorial questions about reviews, FAQ answers or other content on royalacecasino-au.com.
  • Corrections to factual information (bonus amounts, banking methods, licensing details).
  • Partnership and media enquiries.
  • Privacy requests (access, correction or deletion of personal information — see our Privacy Policy).
  • Cookie and tracking questions — see our Cookie Policy.
  • Affiliate disclosure clarifications — see our Terms and Conditions.

What We Can't Help With

Because we are not the casino operator, we can't help with:

  • Account verification or KYC documentation.
  • Deposits, withdrawals or payment failures.
  • Bonus disputes, wagering tracking or specific game outcomes.
  • Account closures, locks or self-exclusion requests.
  • Technical issues inside the Royal Ace casino lobby.

For all of these, contact Royal Ace casino directly:

  • Use the Live Chat button inside your Royal Ace account (fastest channel — usually under a minute to connect).
  • Use the email addresses provided in the operator's Help/Contact section.
  • Use the phone support line listed on the operator's site.

If You Need Gambling Help

If you or someone you know is struggling with gambling, please reach out to a dedicated support service — they are free, confidential and available 24/7:

  • Gambling Help Online — 1800 858 858 (24/7, free) — gamblinghelponline.org.au
  • Lifeline Australia — 13 11 14 (24/7, free) — lifeline.org.au
  • BetStop — Australia's national self-exclusion register — betstop.gov.au

More resources are available on our Responsible Gambling page.

Response Times

Most emails are answered within two business days. Privacy-related requests are answered within the 30-day window required by the Australian Privacy Act 1988.

18+ only. Gamble responsibly.

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